With Windows 10 end-of-support quickly approaching on October 14, 2025, many businesses will be required to replace their outdated hardware and will turn to the used or refurbished market to save costs. Below are 8 items that should be considered before making that purchase.
1. Is the Device Running Windows 11 Pro and will future feature packs be supported?
Check if the manufacturer still provides updates, patches, or technical support for the device and if the device supports the latest release of Windows 11 for driver compatibility. Contact the manufacturer or check their website for end-of-life (EOL) dates.
2. How Old Is the Used Computer?
The age of the computer impacts reliability and performance. A device manufactured five years ago might use outdated components (e.g., slower processors, less RAM, slower storage) that struggle with current software demands. Check the manufacture date (often on a serial number sticker) or ask the seller. Older devices are closer to the end of their lifespan, increasing the chance of failure. For business-critical tech, prioritize newer used items (e.g., 1-2 years old) to balance cost and longevity.
3. What’s the age of the laptop battery?
For portable devices (laptops and tablets), battery health is crucial. Batteries degrade over time, losing capacity with each charge cycle. Ask the seller for battery cycle count or test it yourself—a battery below 80% capacity might need replacing soon, adding cost. Weak batteries mean tethering to outlets, reducing mobility and productivity. For non-portable tech, skip this, but it’s a dealbreaker for devices on the go like laptops and tablets.
4. Are There Any Visible Damages to the computer?
Inspect the device for cracks, dents, scratches, or water damage. Cosmetic flaws might be fine, but structural damage (e.g., a cracked screen or loose ports) can affect functionality or signal deeper issues. For example, a dented laptop might have a misaligned motherboard. Request detailed photos or an in-person check. Visible damage can also lower resale value later and hint at how roughly the previous owner treated it.
5. Does the Device come with All Accessories?
Missing accessories (chargers, cables, docking stations) can add unexpected costs and hassle. A used monitor without its power adapter or a laptop without its charger isn’t a bargain if replacements are hard to find or pricey. Confirm with the seller what’s included—don’t assume “fully functional” means “fully equipped.” For specialized tech, missing parts might render it unusable until sourced.
6. What’s the Return Policy if there is an issue with the device?
A solid return policy protects you if the device fails or doesn’t match the description. Check the duration (e.g., 14 days, 30 days) and conditions (e.g., restocking fees, return shipping costs). Sellers on platforms like Amazon or eBay often have standardized policies, but private sellers might not. No return option is risky—businesses can’t afford to eat the cost of a lemon. Test the device ASAP within the return window.
7. How Does the Price Compare to a New Model?
Compare the used price to the cost of a new equivalent and other used listings. A $200 used laptop might seem cheap until you see the new version is $300 with a warranty. Use sites like eBay (sold listings), Amazon, or Newegg to benchmark. Factor in extras like shipping or taxes. If the discount isn’t significant (e.g., 20% off new), the risks of used tech might not be worth it for business reliability.
8. Can You Test It Before Buying?
Testing ensures the device works as advertised. Boot it up, check all ports, run software, and stress-test components (e.g., play a video, transfer files). For local buys, meet the seller to test in person. For online purchases, ask for a video demo or buy from platforms with buyer protection. Untested tech is a gamble—businesses can’t afford downtime from DOA (dead on arrival) gear. If testing isn’t possible, lean toward sellers with strong return policies.
These considerations help balance the cost savings of used tech with the practical needs of a business. Refurbished devices can save a business a great deal of cost if done properly. Kinetix is always here to help you make a good decision when it comes to tech!
Contact us at sales@kinetixinc.com with any questions you may have.
